ShadowKYC
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Support

Frequently asked questions

Your most common questions answered in one place.

  1. 1. How long will my order take to be delivered?

    All orders are delivered within 3 business days. Since products are manually prepared and checked, delivery is never instant — but always handled with care and accuracy.

  2. 2. What happens if my order is delayed for more than 3 business days?

    If your order is not delivered within 3 business days, reach out to our Telegram support. Orders over $100 may qualify for $20 compensation, or you can choose a discount on your next purchase.

  3. 3. What is the warranty policy?

    Every purchase includes a 72-hour warranty. If a file is corrupt, incomplete, or fails to open as described — with no modification by the buyer — we will replace it or refund the order.

  4. 4. How can I become a reseller for ShadowKYC?

    To apply as a reseller, reach out via our Telegram contact listed on the website.

  5. 5. Do you accept custom orders?

    Yes. For custom requests, contact us through Telegram and our team will assist you.